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01

About Us

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Surface Repair Solutions Costa Blanca (referred to throughout as "SRS Costa Blanca", "we", "us", or "our") is a professional hard surface repair business operating across the Costa Blanca region of Spain, covering the Alicante province and surrounding areas.

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We can be contacted by:

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02

Quotations and Estimates

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All quotations provided by SRS Costa Blanca — whether provided verbally, via WhatsApp, by email, or in writing — are based on the information and photographs supplied by the client at the time of enquiry.

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  • Quotations are valid for 30 days from the date of issue unless otherwise stated.

  • Quotations are estimates based on photographic assessment. The final price may be adjusted following an on-site inspection if the damage proves to be more extensive than apparent from photographs.

  • Where the scope of the repair changes materially on-site, we will advise the client before proceeding with any additional work.

  • Photo assessments are provided free of charge and with no obligation to proceed.

  • SRS Costa Blanca reserves the right to decline any job at our discretion, including where a satisfactory outcome cannot be reasonably guaranteed.

03

Bookings and Appointments

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A booking is confirmed when SRS Costa Blanca and the client have agreed a date, time, and price in writing (including via WhatsApp or email).

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  • We will provide a confirmed appointment time or window. Where an exact time cannot be given, we will provide a reasonable estimated arrival window.

  • We ask that a responsible adult aged 18 or over is present at the property for the duration of the repair.

  • If our technician arrives and access cannot be obtained, or the job cannot proceed due to circumstances within the client's control, a call-out charge may apply.

  • Appointment times are subject to change due to travel conditions, prior job overruns, or other factors outside our control. We will always give as much notice as possible of any delay or change.

04

Our Services and Repair Work

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SRS Costa Blanca provides professional cosmetic surface repair services. All repairs are carried out in situ at the client's property.

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  • The outcome of any repair depends on the nature, extent, and location of the damage, the type and condition of the surface material, and other factors. We will advise on expected outcomes before commencing work.

  • We do not guarantee that any repair will be entirely invisible. Our aim is to restore the surface to a high standard that is undetectable under normal use and lighting conditions. The result on highly patterned, textured, or aged surfaces may be less perfect than on plain or uniform surfaces.

  • Where we assess on-site that a satisfactory repair cannot be achieved, we reserve the right to decline to carry out the work. In such cases, no charge will be made for the visit where this assessment is made before commencing work.

  • We are not responsible for pre-existing damage, wear, or defects that were not included in the original quotation and were not apparent from photographs supplied.

  • Photographs of completed repairs may be taken by SRS Costa Blanca for quality assurance, portfolio, and marketing purposes. Images will not include identifying information about the property or client without prior consent.

05

Pricing and Payment

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All prices quoted are inclusive of labour and materials for the repair as described in the quotation.

  • Payment is due on completion of the repair, unless otherwise agreed in writing in advance.

  • We accept payment by bank transfer, cash, or other methods as agreed at the time of booking.

  • Where additional work is agreed on-site beyond the original quotation, this will be charged in addition to the original agreed price.

  • In the event of non-payment, SRS Costa Blanca reserves the right to pursue the outstanding amount through appropriate legal channels.

  • All prices are quoted in Euros (€) unless otherwise stated.

06

Cancellation and Rescheduling

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We understand that circumstances change. We ask that clients give us as much notice as possible if they need to cancel or reschedule.

  • More than 48 hours' notice: Cancellation or rescheduling at no charge.

  • 24–48 hours' notice: Cancellation or rescheduling accepted; we reserve the right to apply a charge at our discretion.

  • Less than 24 hours' notice or no-show: A cancellation charge of up to 50% of the quoted job value may be applied to cover travel and preparation costs.

  • SRS Costa Blanca reserves the right to cancel or reschedule appointments due to illness, unforeseen circumstances, or factors outside our control. We will always give as much notice as possible and will rebook at the earliest available opportunity at no additional charge.

07

Liability and Limitations

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SRS Costa Blanca takes care to carry out all repairs to a high professional standard. However, our liability is subject to the following limitations.

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  • Our total liability to any client in respect of any single job shall not exceed the value of that job as quoted and agreed.

  • We are not liable for any indirect, consequential, or economic loss arising from our services or from the failure of a repair.

  • We are not liable for damage to property caused by pre-existing structural faults, subsidence, movement, or other conditions unrelated to our work.

  • We are not liable for damage caused by the client's failure to follow aftercare guidance provided at the time of the repair.

  • Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for any other matter where liability cannot be excluded or limited by law.

08

Access and Site Conditions

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The client is responsible for ensuring that SRS Costa Blanca has safe and unobstructed access to the area to be repaired.

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  • The surface to be repaired should be clean and accessible. Where significant cleaning or preparation is required before work can begin, this may affect the time required and the quoted price.

  • Our technicians carry their own tools and materials. We ask that adequate space is available to work safely around the repair area.

  • Where parking is not available at or immediately adjacent to the property, the client should advise us in advance so that arrangements can be made.

  • SRS Costa Blanca will take all reasonable care to protect surrounding areas while carrying out repairs. However, the client is responsible for removing items of value or fragile nature from the immediate work area before our arrival.

09

Aftercare and Warranties

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We provide verbal and, where requested, written aftercare guidance at the time of each repair. Following this guidance is important to the longevity of the repair.
 

  • Repairs are warranted against failure due to workmanship for a period of 12 months from the date of the repair, subject to the conditions below.

  • The warranty does not cover damage caused by misuse, accidental damage, failure to follow aftercare guidance, cleaning with abrasive or chemical products not recommended for the surface type, or impact damage occurring after the repair.

  • The warranty does not cover normal wear and tear.

  • To make a warranty claim, please contact us within the warranty period with photographs of the issue. We will assess the claim and, where valid, carry out a remedial repair at no charge.

  • Warranty claims must relate to the specific area repaired. General deterioration of the surrounding surface is not covered.

10

Complaints and Disputes

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We take all complaints seriously and aim to resolve any issue promptly and fairly.

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  • Any complaint regarding the quality of our work should be raised with us within 14 days of the repair, accompanied by clear photographs of the issue.

  • We will acknowledge the complaint within 3 working days and aim to resolve it within 14 working days.

  • Where a complaint is upheld, we will offer to carry out a remedial repair at no charge as our first course of action.

  • Where a satisfactory resolution cannot be reached between the parties, we may agree to independent mediation.

 

To raise a complaint, please contact us at srscostablanca@gmail.com or by WhatsApp on +34 632 264 157.

11

Privacy and Data

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SRS Costa Blanca collects and stores limited personal data — including name, contact details, and property address — for the purpose of providing our services and communicating with clients.

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  • We do not sell, share, or pass client data to third parties except where required by law.

  • Client data is retained for a reasonable period for business record-keeping and warranty purposes, and then securely deleted.

  • Photographs taken of repairs are stored securely and used only for quality assurance and portfolio purposes. Images identifying a property or client will not be used publicly without consent.

  • Clients may request access to, correction of, or deletion of their personal data at any time by contacting us at srscostablanca@gmail.com.

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